Post by khatunejannat on Feb 15, 2024 1:35:01 GMT -5
In this post I am going to tell you a totally true and real event that happened to me last Christmas and that should be useful to everyone in case it happens to you in the future. The point is that without serving as a precedent and coinciding with the famous “Black Friday” I bought my Christmas gift online, in a famous computer store…. a printer! . It was a gift expected by the recipient (he had already asked for it) and a certain absolute that turned... into a nightmare! . It turns out that when I opened the printer on Christmas Day and put it to work, the cartridge package was missing the Cyan!!! , there was Yellow, there was Black, there was Magenta but there was no Cyan. I sent an email to the store to claim the missing cartridge and they told me that I had claimed it late. That there was one week to claim a purchase and that it was in the purchase conditions. But of course it was for a Christmas gift and we opened it almost 3 weeks later and that's why I was late in complaining . But that's what I stayed... Already pissed off, I went to a cartridge store, this time a physical one, and I discussed the issue with the clerk and tried to buy a cyan cartridge.
I say “tried” because… they didn't sell it to me. They said that if I bought it “I would return it tomorrow” because it would be of no use. The store clerk told me that the first time a San Marino Email List printer is installed, it comes with special cartridges called “Setup” or “courtesy cartridges.” From what he explained to me, these cartridges, in addition to carrying 30% of the capacity of a normal one, inject ink into the heads. Normal 100% capacity cartridges do not do this . Therefore, the first time they always have to be “setup cartridges”. He told me that I was not the first to tell him that the printer had arrived without cartridges, which sometimes happens because it is an automatic process and that since they are cheap printers, there is little quality control (to lower prices) and that they are usually automatic processes. packaging machines and that sometimes fail… I asked the clerk if he could get me a “setup” one and he said no and that I should ask at the printer's store. So …. I called the brand.
As you can imagine, the response was that I had to complain to the online store where I bought it . I explained to him that this was like hitting your “head against the wall” and that if they could sell me one or get one in some way and the answer was negative. I contacted the virtual store again and explained the whole issue again and the response was negative . I asked a superior to answer me... and the answer was negative, always the same as that it was in the purchase conditions and that after a week it could not be claimed and that I had accepted them when placing the order. Since this didn't seem very legal to me, I asked them for the complaint form and filed a consumer complaint... I'll tell you how the issue ends... Meanwhile, due to my great disappointment, I searched the internet to see if it had happened to anyone else and how they had solved it. And you can't imagine the number of people who had the same thing happen to them. Almost no solutions, one inserted the purchased cartridge instead of the “setup” and was stuck and took it to the technical service and they changed it.
I say “tried” because… they didn't sell it to me. They said that if I bought it “I would return it tomorrow” because it would be of no use. The store clerk told me that the first time a San Marino Email List printer is installed, it comes with special cartridges called “Setup” or “courtesy cartridges.” From what he explained to me, these cartridges, in addition to carrying 30% of the capacity of a normal one, inject ink into the heads. Normal 100% capacity cartridges do not do this . Therefore, the first time they always have to be “setup cartridges”. He told me that I was not the first to tell him that the printer had arrived without cartridges, which sometimes happens because it is an automatic process and that since they are cheap printers, there is little quality control (to lower prices) and that they are usually automatic processes. packaging machines and that sometimes fail… I asked the clerk if he could get me a “setup” one and he said no and that I should ask at the printer's store. So …. I called the brand.
As you can imagine, the response was that I had to complain to the online store where I bought it . I explained to him that this was like hitting your “head against the wall” and that if they could sell me one or get one in some way and the answer was negative. I contacted the virtual store again and explained the whole issue again and the response was negative . I asked a superior to answer me... and the answer was negative, always the same as that it was in the purchase conditions and that after a week it could not be claimed and that I had accepted them when placing the order. Since this didn't seem very legal to me, I asked them for the complaint form and filed a consumer complaint... I'll tell you how the issue ends... Meanwhile, due to my great disappointment, I searched the internet to see if it had happened to anyone else and how they had solved it. And you can't imagine the number of people who had the same thing happen to them. Almost no solutions, one inserted the purchased cartridge instead of the “setup” and was stuck and took it to the technical service and they changed it.